Last updated: September 2026
These Terms of Service ("Terms") govern your use of the Crewnly platform and related services ("the Service") provided by Aventaryk Pty Ltd (ABN 86 628 196 921) ("we", "us", "our").
The Service is provided to the organisation, business, or account owner that subscribes to Crewnly ("the Organisation", "you", "your"), and to individual users granted access by the Organisation ("Users").
By registering for, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an Organisation, you represent and warrant that you have authority to bind that Organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
Nothing in these Terms constitutes a partnership, joint venture, employment, or agency relationship between you and Crewnly, or between you and any other user.
Crewnly is a cloud-based software platform that provides rostering, GPS site verification, digital timesheets, worker compliance tracking, contract and site management, and related tools for commercial cleaning businesses across Australia, New Zealand, the United Kingdom, and Canada.
The Service is provided on a subscription basis.
The Service is designed as a tool to assist with operational management. It is not a substitute for professional legal, financial, or industrial relations advice.
We may modify, add, remove, or discontinue features from time to time provided that such changes do not materially reduce the core functionality of the Service for paying customers. Certain features may be designated as beta, preview, or early access features and may be modified, suspended, or removed at any time without liability.
Alerts, reminders, notifications, compliance warnings, and expiry notices provided by the Service are a convenience only and should not be relied upon as the sole means of compliance monitoring. You remain responsible for independently verifying all compliance deadlines, worker credentials, regulatory obligations, and award pay obligations applicable in your jurisdiction.
To use the Service, you must create an account and provide accurate, complete, and current information. You agree to keep your registration details up to date.
You are responsible for:
You cannot transfer your account, registration, or access rights to another person without our written consent. We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.
You are responsible for:
The Service is offered on a flat-rate subscription basis by worker tier (Starter, Growth, Scale) — pricing is per Organisation, not per user. Current fees, plan inclusions, and worker limits are as displayed on our pricing page at the time of subscription:
Payment is processed via Stripe. We accept credit/debit cards (Visa, Mastercard, Amex). Invoicing is available for Scale-tier customers.
We may change our fees from time to time. We will provide at least 30 days' written notice of any price change. Price changes take effect at the start of the next billing period following the notice period. For annual customers, price changes apply upon renewal and do not affect prepaid annual terms. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.
If payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 14 days, we may suspend access to the Service until all overdue amounts are paid.
All subscriptions (monthly and annual) automatically renew at the end of each billing period unless you cancel before the renewal date. We will send a renewal reminder email at least 7 days before your next billing date. You may turn off auto-renewal at any time from within the Service — this takes effect at the end of your current billing period.
Once a billing period has commenced (i.e. payment has been charged upon renewal), that payment is non-refundable. To avoid being charged for the next period, you must cancel before your renewal date. If you cancel an annual subscription mid-term, no pro-rata refund is provided — you retain access for the remainder of the paid annual period.
This does not affect your rights under applicable consumer protection law, including the Australian Consumer Law, applicable Canadian provincial consumer protection legislation, the New Zealand Consumer Guarantees Act 1993, or the UK Consumer Rights Act 2015, as applicable to your Organisation's country.
Tax invoices are automatically generated after each successful payment and available for download within the Service. Invoices reflect the applicable tax for your Organisation's country: Australia (GST 10%), New Zealand (GST 15%), United Kingdom (VAT 20%), Canada (applicable federal and provincial taxes as calculated by Stripe Tax based on your province), and the United States (applicable state and local sales tax, if any, as calculated by Stripe Tax based on your state).
We offer a 60-day free trial with no credit card required, giving full access to Growth-tier features with up to 10 workers. Trial duration and limits may vary and are displayed at the time of signup.
At the end of the trial, your account will require a paid subscription to continue with write access. We will not charge you without your explicit consent. If you do not subscribe, your account may enter read-only mode, then be suspended (see Section 8.5).
Each subscription tier includes a specified number of active workers. On Starter and Growth plans, adding new workers is blocked once you reach your worker limit until you upgrade or archive existing workers. On the Scale plan, you may exceed the included worker count (80 workers); overage is charged per additional worker per month at the rate applicable to your Organisation's country, as displayed on the pricing page at the time of subscription.
Worker count is defined as the total number of active (non-archived) worker records in your Organisation. Archived, deleted, or inactive workers do not count toward the limit.
You retain all ownership rights to the data you enter into the Service ("Your Data"). We do not claim ownership of Your Data.
You grant us a limited licence to store, process, transmit, secure, and display Your Data solely for the purpose of providing, maintaining, securing, and supporting the Service, and as otherwise described in our Privacy Policy. This licence continues only for as long as reasonably necessary to provide the Service and comply with legal obligations.
Your Data is stored in the AWS Sydney region (ap-southeast-2, Australia) for all Organisations, regardless of country. See our Privacy Policy for full details on data storage and applicable transfer safeguards for non-Australian organisations.
You may export Your Data at any time while your subscription is active. We do not guarantee that exported data will preserve all platform functionality, relationships, formatting, or metadata.
Upon cancellation, Your Data remains accessible in read-only mode for 30 days. We strongly recommend exporting all data during this period. Following suspension, we may retain archived data for the periods set out in our Privacy Policy where reasonably necessary to support legal, regulatory, audit, or record-keeping obligations. The Organisation remains responsible for maintaining its own copies of records required under applicable legislation.
If you access confidential information about another user, a client, a worker, or any other person through the Service, you agree to keep that information confidential, only use it for authorised purposes related to service delivery, not disclose it to any unauthorised person, and comply with all applicable privacy laws and regulations. This obligation survives termination of your account.
You agree not to:
The Service is a software tool, not a substitute for professional legal, financial, or industrial relations advice.
While we endeavour to provide accurate reference data, we do not guarantee the accuracy, completeness, or currency of award pay information. You are responsible for verifying applicable award rates (including the Cleaning Services Award in Australia) and equivalent pay/employment standards in New Zealand, the United Kingdom, and Canada with the relevant government authority in your jurisdiction.
You acknowledge that you are solely responsible for ensuring compliance with all applicable laws, awards, and regulations in your jurisdiction. We are not responsible for changes to award rates or regulatory obligations in any jurisdiction.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the Australian Consumer Law, applicable Canadian provincial consumer protection legislation, the New Zealand Consumer Guarantees Act 1993, the UK Consumer Rights Act 2015, or liability for fraud or wilful misconduct. Where permitted by law, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the Service or paying the cost of resupplying the Service.
You agree to defend, indemnify, and hold harmless Crewnly, its officers, directors, employees, contractors, agents, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms or any applicable law, any inaccuracy in the data you enter into the Service, any claim by a third party (including your employees, workers, or clients) related to your use of the Service, or your failure to obtain necessary consents or authorisations for processing personal information through the Service.
We aim to maintain high availability of the Service but do not guarantee any minimum uptime or service availability unless separately agreed in writing. We are not responsible if you are unable to access the Service due to planned or emergency maintenance, interruptions to internet, hosting, or infrastructure outside our reasonable control, a failure by you or a third party to maintain required systems or credentials, security, legal, or compliance reasons requiring us to suspend access, or force majeure events.
Force Majeure: Neither party is liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including natural disasters, pandemic or epidemic, acts of war or terrorism, government orders or restrictions, internet backbone failures, AWS regional outages, power grid failures, or labour disputes. If a force majeure event prevents performance for more than 60 consecutive days, either party may terminate these Terms on written notice.
We reserve the right to monitor use of the Service to ensure it is functioning as intended, maintain security and prevent misuse, investigate issues and support users, support and enhance service performance, and confirm compliance with these Terms. Monitoring may include system logs, account activity, audit trails, and usage events. Where monitoring information includes personal information, it will be handled in accordance with our Privacy Policy.
The Service may allow you to connect to or use third-party services (e.g., Stripe for payments, payroll and accounting integrations such as Xero, MYOB, or QuickBooks). Third-party services are provided by their respective providers and are subject to their own terms and conditions. We are not responsible for the availability, security, performance, or data handling of third-party services. Where you enable an integration, you are responsible for ensuring that you are authorised to transfer relevant data to that third-party service.
You may cancel your subscription at any time from within the Service. Cancellation turns off auto-renewal and takes effect at the end of your current billing period. You retain full access to the Service until that date. Once a billing period has been charged, that payment is non-refundable. The Organisation remains responsible for all fees incurred during the current billing period, including any outstanding overage charges.
We may immediately suspend access to all or part of the Service without notice where reasonably necessary to comply with law or a lawful request from a government authority, protect the security, integrity, or availability of the Service, prevent harm to other users or to Crewnly, or investigate suspected misuse or violation of these Terms. Where reasonably practicable, we will provide notice before or promptly after suspension. We may terminate your account if you violate these Terms, fail to pay fees when due (after 14 days' written notice), or use the Service in a way that poses a security or legal risk.
Upon termination, your write access to the Service will cease. Your Data will remain accessible in read-only mode for 30 days, after which your account is suspended. Data is retained for the periods described in Section 8.5. Sections 8, 9, 11, 12, 13, and 20 survive termination.
The Service, including its design, code, features, documentation, trademarks, and logos, is owned by Aventaryk Pty Ltd (ABN 86 628 196 921) or its licensors and protected by intellectual property laws. Crewnly is a product and brand of Aventaryk Pty Ltd. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein. You must not use our intellectual property without our prior written permission.
Our Privacy Policy is available at crewnly.com/privacy.html and may be updated from time to time. The Privacy Policy forms part of these Terms. We act as a service provider and processor of personal information on behalf of the Organisation. The Organisation remains responsible for determining the lawful basis for collection and use of personal information entered into the Service.
We implement reasonable administrative, technical, and organisational safeguards designed to protect data against unauthorised access, disclosure, alteration, or destruction. While we take reasonable measures to protect data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. By using the Service, you confirm that you have read and agreed to the Privacy Policy. You are responsible for ensuring that your collection and use of personal information through the Service complies with all applicable privacy laws in your jurisdiction (including the Australian Privacy Act 1988, Canadian PIPEDA, New Zealand Privacy Act 2020, and UK GDPR as applicable).
We may update these Terms from time to time. If we make material changes, we will provide at least 30 days' written notice via email or in-app notification before they take effect. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree with changes to these Terms, you must stop using the Service and may cancel your subscription before the changes take effect.
In some cases, non-excludable warranties, guarantees, or rights may apply under the Australian Consumer Law or other applicable consumer protection legislation. Nothing in these Terms excludes, restricts, or modifies any right, guarantee, or remedy that cannot lawfully be excluded, restricted, or modified. Except for non-excludable rights, we are bound only by the express promises made in these Terms.
If your Organisation is based in the United Kingdom, the following additional terms apply:
Nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015. The Service is provided with reasonable care and skill. If the Service does not conform to these Terms, you may be entitled to a remedy under the Act, including (where applicable) a price reduction or the right to terminate the contract.
If you are a consumer (not acting for purposes relating to your trade, business, craft, or profession), you have the right to cancel your subscription within 14 days of purchase without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, contact us at hello@crewnly.com within 14 days of your initial subscription payment.
By proceeding with signup and accessing the Service, you expressly request that supply commence immediately. If the service has been fully performed or substantially commenced during the 14-day cooling-off period, you may be charged a proportionate amount for the service provided up to the point of cancellation. This 14-day right to cancel does not apply to renewals.
For UK-based users, disputes arising from or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights to bring proceedings in other courts if permitted by law.
Your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. See our Privacy Policy for full details on data handling, international data transfer safeguards, and your data subject rights.
If your Organisation is based in New Zealand, the following additional terms apply:
Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 (NZ) where you are a consumer. The Service is supplied with reasonable care and skill. Where your Organisation is acquiring the Service in trade, the parties may contract out of the Consumer Guarantees Act 1993 to the extent permitted by section 43 CGA.
These Terms comply with the Fair Trading Act 1986 (NZ). We will not engage in misleading or deceptive conduct in connection with the Service.
These Terms are governed by the laws of New South Wales, Australia. This does not limit your rights under mandatory New Zealand consumer protection laws. For NZ-based Organisations, disputes may also be brought in the appropriate courts of New Zealand (non-exclusive jurisdiction), in addition to the courts of NSW. This does not limit your access to the New Zealand Disputes Tribunal for eligible claims.
If your Organisation is based in Canada, the following additional terms apply:
Nothing in these Terms limits or excludes rights you may have under applicable Canadian federal or provincial consumer protection legislation. The limitations and exclusions in these Terms apply to the maximum extent permitted by applicable Canadian law.
Your use of the Service for the collection and processing of personal information is subject to Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA). We act as your service provider and handle personal information only as directed by you and as described in our Privacy Policy.
These Terms are governed by the laws of New South Wales, Australia. This does not limit your Organisation's obligations under applicable Canadian federal or provincial legislation (including PIPEDA, provincial employment standards legislation, and applicable occupational health and safety laws). Canadian organisations may bring disputes in the courts of their province in addition to the courts of NSW (non-exclusive jurisdiction), provided that mandatory Canadian consumer protections apply where required by law.
If your Organisation is based in the United States, the following additional terms apply:
Nothing in these Terms limits or excludes rights you may have under applicable state consumer protection, unfair trade practices, or deceptive practices statutes. The limitations and exclusions in these Terms apply to the maximum extent permitted by applicable law in your state.
These Terms are governed by the laws of New South Wales, Australia. This does not limit your Organisation's rights under applicable state consumer protection laws. US-based Organisations may bring disputes in the courts of their state of incorporation or principal place of business, in addition to the courts of NSW (non-exclusive jurisdiction), provided that mandatory US consumer protections apply where required by law.
These Terms are governed by the laws of New South Wales, Australia. This choice of governing law applies regardless of the country or jurisdiction in which your Organisation operates. Nothing in these Terms limits the application of mandatory consumer protections or regulatory obligations in your local jurisdiction.
Dispute Resolution: Before commencing legal proceedings, both parties agree to attempt to resolve any dispute arising from or in connection with these Terms through good faith negotiation for a period of 14 days from written notice of the dispute. If the dispute is not resolved within 14 days, either party may commence legal proceedings.
You submit to the exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from those courts. This exclusive jurisdiction clause is subject to Section 22A.3 for New Zealand-based Organisations, Section 22.3 for United Kingdom-based Organisations, Section 22B.3 for Canadian Organisations, and Section 22C.2 for United States-based Organisations, which preserve non-exclusive jurisdiction rights in those countries.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable. A party's failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the relevant party.
Any notice you send us must be sent by email to hello@crewnly.com. Any notice we send to you will be emailed to the email address associated with your Organisation's account, or delivered through in-app notification.
If you provide us with feedback, suggestions, feature requests, or recommendations, you assign to us all rights, title, and interest in any such feedback to the extent such rights arise. We may use that feedback without restriction or obligation to compensate you, provided that we do not use your confidential information or personal information except in accordance with these Terms and our Privacy Policy.
These Terms, together with our Privacy Policy and any subscription or order form, constitute the entire agreement between you and Crewnly regarding your use of the Service. They supersede all prior agreements, understandings, or representations. We may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets. You may not assign or transfer these Terms or your rights under them without our prior written consent.
If you have questions about these Terms, contact us at:
Aventaryk Pty Ltd
ABN: 86 628 196 921
NSW, Australia
Email: hello@crewnly.com
Privacy enquiries: privacy@crewnly.com
Website: crewnly.com